Due to the nature of digital services (custom design, development, marketing campaigns), we do not offer standard “returns” as with physical goods. However, we are committed to client satisfaction and have outlined the following refund conditions.
If you decide to cancel a project before we have started any substantive work (i.e., before the design concept or initial development begins), you are eligible for a full refund of any advance payment, minus a small administrative fee (10% or PKR 2,000, whichever is lower).
Once design, development, or other substantive work has begun, the advance payment is non-refundable. If the project is cancelled mid-way, you will only be charged for the completed portion of work, and any remaining balance will not be owed. No additional refund will be issued beyond that.
We offer reasonable revision rounds as outlined in the project agreement. If you remain unsatisfied after we have completed the agreed‑upon revisions, we will work with you to find a mutually agreeable solution. Refunds are not guaranteed solely based on subjective dissatisfaction after multiple revision attempts.
For monthly retainers (SEO, social media management, PPC ad management), you may cancel at any time with 15 days’ written notice. Upon cancellation, you will be charged for the current month’s work up to the notice date. Unused portions of a pre-paid month are non-refundable, but any payment for future months not yet started will be refunded in full.
Domain registration fees and third-party hosting charges are non-refundable once purchased, as these are billed directly by the service providers. If you cancel a hosting plan bought through us, you will receive a pro-rated refund for the remaining months (excluding the current month) only if the hosting provider allows such refunds.
For fixed-price logo or graphic design packages, if you request cancellation before we present the initial concepts, you are entitled to a 50% refund. After concepts are delivered, no refund is provided, but we will offer reasonable revisions to meet your brief.
All refund requests must be submitted in writing via email to hello@connecthammad.com with the subject line “Refund Request – [Project Name]”. Please include the reason for cancellation and any relevant details. We will review your request within 5 business days.
No refunds will be issued for delays or non-performance caused by events beyond our reasonable control (natural disasters, internet outages, government restrictions, etc.).
We may update this Refund & Return Policy at any time. The latest version will be posted here. Changes apply only to projects initiated after the revision date.
If you have any questions about our refund policy, please reach out: